Frequently asked questions

EMERGENCY ROOM
Q: A:
Can I go to the emergency service the day of the transfer? Hôtel-Dieu emergency service will close at 5:00 am on the date planned for transfer after which patients will be redirected the emergency department at the new hospital. More information will come shortly for Hôpital Notre-Dame.

REMINDER:

Effective October 1, the CHUM requests that the public avoid going to the Hôpital Saint-Luc emergency service.

Effective October 29, the CHUM requests that the public avoid going to the Hôtel-Dieu emergency service.

From November 19 to December 3, the CHUM requests that the public avoid going to the Hôpital Notre-Dame emergency service.

If I have an emergency, where should I go when the ones of the three hospital will be closed? You can go to the new hospital emergency service.
Will the emergency service be accessible to everyone? The CHUM emergency service will be accessible, but priority will be given to complex cases requiring specialized care. We recommand, if possible, to go to a clinic or an emergency service near your home for medical consultation.
Will there be an emergency service at Notre-Dame? Yes, there will be an emergency service at Notre-Dame Hospital.
   
TRANSFERS
Q: A:
Will the new hospital be fully operational on Day 1? Services will resume gradually following the moves to the new hospital, allowing for the time it takes staff to settle into their new environment. A ‘break-in’ period of about a year will be needed before the CHUM reaches cruising speed.
What will happen to patients whose health condition is deemed too critical for them to be moved? Patients whose condition is not stable or who are deemed to be in danger will not be moved until their condition is considered acceptable.
Who are Health Care Relocations (HCR)? For this hospital move, the largest ever conducted in Canada, to be a great success, we are working hand in hand with Health Care Relocations (HCR). The mandate of this Canadian company, which has coordinated more than 400 hospital moves around the world over the past 20 years, is to help us to plan and perform these transfers. Note also that this is the same firm that carried out the move of the McGill University Hospital Centre (MUHC) in 2015.
   
PHYSICAL ENVIRONMENTROOMS
Q:  A:
Will all CHUM rooms be individual rooms? The plan is for all rooms in the new hospital to be individual rooms.
Are there bathrooms in every room? All rooms have a private bathroom with a shower.
Are there televisions in the rooms? There are televisions in the rooms. We will be able to inform you about their availability and cost once the hospital opens.
Do all the rooms have a window? Yes, almost all the rooms have windows, there are only a very few that do not have one.
Are the individual rooms paid rooms? No, they are not.
   
PRESENCE OF FAMILY
 Q:  A:
Can I be accompanied by a family member or someone close during my stay?

Who can accompany me during my stay?

A significant person (family member or close friend), 18 years old or over, will be able to accompany a patient at all times, day and night, in coordination with the care team and security. A bed chair will be available in the room for this purpose.
Will hospital visiting hours change? Visitors other than the significant person, described above, will have to respect visiting hours, which are from 8 a.m. to 9 p.m.
Can I be with my loved ones during the tranfer? For security reasons, no relatives or family members will be allowed in Hôtel-Dieu and new hospital the day of the transfer. Families will be able to join their loved ones in the new hospital from 3:00 pm onwards. A team of volunteers from the CHUM will serve as guides from the new hospital entrance located at 1051 Sanguinet Street.
   
GENERAL INFORMATION – CHUM
Q: A:

What is the planned date for the move?

 

When will patients move into the CHUM?

Hôpital Saint-Luc - Completed
Moves between 28 and October 8
Transfer of patients: October 8

Hôtel-Dieu - Completed
Moves between 23 and November 5
Transfer of patients: November 5

Hôpital Notre-Dame - Completed
Moves between November 13 and 26
Transfer of patients: November 26

Why was it necessary to build the CHUM?

How is the new hospital different from the other hospitals?

The CHUM makes it possible to bring together all health professionals into a single hospital to facilitate coordination of patient care. The introduction of new technologies helps the CHUM better fulfill its mission of providing tertiary and quaternary care, conducting research, and teaching, as well as providing a safe and innovative environment for all patients.
   
PUBLIC TRANSIT
Q: A:
What is the best way to get to the CHUM using public transit?

Will there be an indoor passageway to get from the metro to the CHUM?

The CHUM is located at Champ-de-Mars metro. It is accessible via an underground tunnel, as is the CHUM Research Centre (CRCHUM). The Berri-UQAM station is nearby. There are only three metro stations between the CHUM and the commuter train network. The CHUM is also served by 12 bus routes, including four express routes."
What will happen to the hospitals after the transfer? Once the transfer is completed, Hôpital Saint-Luc will be closed permanently to enable the final phase of construction of the new hospital.
Until the final phase of construction of the new hospital is completed, Hôtel-Dieu will host CHUM offices and external clinics.
Hôpital Notre-Dame will remain open following the transfer. Clinical activities will resume gradually at the site beginning November 27, under the CIUSSS Centre-Sud-de-l’Île-de-Montréal.
   
RESTAURANT SERVICES
Q:  A:
Will there be eating areas and cafeterias? There is a large cafeteria located on the second floor of Pavilion D and a food court located on the ground and first floors of Pavilion D of the CHUM. The cafeteria is open from 6:30 a.m. to 7:30 p.m. during the week and from 6:30 a.m. to 7:00 p.m. on the weekend.
Will there be restaurants in the CHUM? There will be franchise restaurants at street level on Saint-Denis street, but they have not yet been confirmed. We will be able to provide further details closer to the opening.